Privacy Policy

Effective Date: July 5, 2026  |  Last Updated: July 5, 2026

1. Introduction and Overview

Welcome to Jet's Pizza ("we," "us," "our," or "the Company"). We are a food service business operating in the United States, dedicated to providing our customers with high-quality pizza and related food products. We take the privacy of our customers, website visitors, and all individuals who interact with our business very seriously.

This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other relevant regulations governing the collection and use of personal data.

By accessing our website at new-jetspizza.click, placing an order, signing up for promotional communications, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue your use of our website and services immediately.

This Privacy Policy applies to all personal information we collect through:

• Our website located at new-jetspizza.click
• Online ordering systems and food delivery platforms associated with our business
• Email communications, newsletters, and promotional campaigns
• Customer service interactions via phone, email, or online chat
• Loyalty programs, promotions, contests, and surveys
• Any other digital or physical touchpoints where we collect personal information

2. Information We Collect

We collect various categories of personal information to operate our business effectively, fulfill your orders, improve our services, and communicate with you. Below is a detailed breakdown of the types of information we collect:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification details:

• Full name (first and last name)
• Mailing and delivery address (street address, city, state, ZIP code)
• Email address
• Phone number (home, mobile, or business)
• Date of birth (for age verification and promotional purposes)
• Username and password (for account access)
• Profile picture or avatar (if voluntarily provided)

2.2 Payment and Transaction Information

When you make a purchase through our website or ordering platform, we collect information necessary to process your payment. Please note that full payment card details are processed by our secure, PCI-DSS-compliant payment processors and are not stored directly by Jet's Pizza. However, we may retain:

• Order history and transaction records
• Last four digits of your payment card (for reference purposes)
• Billing address associated with your payment method
• Transaction amounts and dates
• Refund and cancellation records

2.3 Usage Data and Online Activity

When you visit our website, we automatically collect certain information about your interaction with our digital platforms. This may include:

• Pages visited and time spent on each page
• Links clicked and navigation paths through our website
• Search queries entered on our website
• Items viewed, added to cart, or ordered
• Referring website or URL that directed you to our site
• Date, time, and duration of your website visits
• Frequency of visits and return visitor status

2.4 Device and Technical Information

We collect technical information about the device and software you use to access our website, including:

• IP address and approximate geographic location derived from IP
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and version (e.g., Windows, macOS, iOS, Android)
• Device type (desktop, laptop, tablet, mobile phone)
• Screen resolution and display settings
• Language preferences set in your browser
• Unique device identifiers and advertising IDs
• Network connection type and internet service provider

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website. For a comprehensive explanation of how we use cookies and how you can manage your preferences, please refer to our dedicated Cookie Policy.

In brief, the types of cookies we use include:

• Strictly necessary cookies: Essential for the website to function properly
• Performance and analytics cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings
• Marketing and advertising cookies: Used to deliver relevant advertisements

2.6 Location Data

With your consent, we may collect precise geolocation data from your device to provide location-based services, such as finding the nearest Jet's Pizza location, offering delivery services to your area, or displaying region-specific promotions. You may disable location services at any time through your device settings.

2.7 Communications and Feedback

We collect information you provide when you:

• Contact our customer service team via email, phone, or live chat
• Submit reviews, ratings, or feedback about our products
• Respond to surveys or participate in promotions
• Post comments or content on our social media pages
• Sign up for our newsletter or marketing communications

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Order Processing and Service Delivery

The primary use of your personal information is to process your food orders and deliver our services to you. This includes confirming your orders, processing payments, coordinating delivery or pickup, notifying you of order status updates, handling returns, refunds, or cancellations, and providing customer support related to your purchases.

3.2 Account Management

If you create an account on our website, we use your information to manage your account, allow you to view your order history, save your preferences and delivery addresses, and maintain the security of your account credentials.

3.3 Marketing and Promotional Communications

With your consent or where otherwise permitted by law, we may use your contact information and purchase history to send you promotional emails, SMS messages, push notifications, or direct mail about our products, special offers, new menu items, loyalty rewards, and upcoming events. You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

3.4 Analytics and Business Improvement

We analyze usage data and behavioral patterns to better understand how our customers interact with our website and services. This helps us improve the design and functionality of our website, develop new products and menu offerings, optimize our ordering process, and enhance the overall customer experience.

3.5 Legal Compliance and Safety

We may use your information to comply with applicable laws and regulations, respond to lawful requests from government authorities, enforce our Terms of Service, protect the rights and safety of our company, employees, customers, and the public, prevent fraud, unauthorized transactions, and other illegal activities, and resolve disputes and address complaints.

3.6 Personalization

We use information about your preferences and order history to personalize your experience on our website, including recommending menu items you may enjoy, displaying relevant promotions, and customizing the content you see based on your location and past interactions.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and delivering our services. These partners may have access to your personal information only to the extent necessary to perform their services on our behalf and are contractually obligated to protect your data. Our service providers include:

• Payment processors: To securely handle payment transactions
• Delivery and logistics partners: To fulfill food delivery orders
• Email marketing platforms: To manage and send promotional communications
• Analytics providers: Such as Google Analytics, to analyze website traffic
• Cloud hosting and IT service providers: To store and manage our data infrastructure
• Customer relationship management (CRM) platforms: To manage customer interactions
• Advertising networks: To serve targeted advertisements on our behalf

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, court order, subpoena, or lawful request from a government authority; investigate, prevent, or take action against suspected illegal activities, fraud, or violations of our Terms of Service; protect the vital interests of any person; or establish, exercise, or defend legal claims.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, sale of assets, restructuring, or other business transaction, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership and any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your information with third parties for other purposes with your explicit consent. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

Jet's Pizza takes the security of your personal information very seriously. We implement a comprehensive set of technical, organizational, and administrative security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using strong encryption algorithms.
• Firewalls and Intrusion Detection: We employ network-level firewalls and intrusion detection systems to monitor for and block unauthorized access attempts.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need.
• Multi-Factor Authentication: We use multi-factor authentication for internal systems that handle sensitive customer data.

5.2 Organizational Measures

• Employee training on data privacy and security best practices
• Data minimization principles — we only collect what is necessary
• Confidentiality agreements with employees and contractors who handle personal data
• Incident response procedures to address potential data breaches promptly

Despite these measures, no security system is completely impenetrable. We cannot guarantee absolute security of your information. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable regulatory authorities as required by law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we offer all our customers the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data where we have no legitimate reason to continue processing it
• Opt-Out of Marketing: Unsubscribe from our marketing communications at any time
• Cookie Preferences: Manage your cookie settings through our cookie consent tool

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: new-jetspizza.click

We will respond to your request within 45 days of receipt. If we require additional time to process your request, we will notify you of the extension and the reasons for it within the initial 45-day period. We may request additional information to verify your identity before fulfilling your request.

You may also designate an authorized agent to submit requests on your behalf. We will require written authorization or proof of a valid power of attorney before fulfilling requests submitted by authorized agents.

7. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. Cookies are small text files that are stored on your device when you visit our website.

We use the following categories of cookies:

• Essential Cookies: These are necessary for the website to function and cannot be disabled in our systems.
• Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Preference Cookies: These remember your choices and settings to provide a more personalized experience.
• Marketing Cookies: These are used to track visitors across websites to display relevant and engaging advertisements.

You can manage your cookie preferences at any time through our cookie consent banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For detailed information about the specific cookies we use, their duration, and your options for managing them, please review our full Cookie Policy.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purpose for which it is used.

When your personal information is no longer required for the purposes described in this Privacy Policy, we will securely delete, destroy, or anonymize it in accordance with our data destruction procedures.

9. Children's Privacy

Jet's Pizza is committed to protecting the privacy of minors. Our website, services, and marketing communications are not directed at children under the age of 18. We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover or are notified that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete such information from our records without delay.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and remove the information from our systems.

By using our website and services, you represent and warrant that you are at least 18 years of age. If you are under 18, you must not use our services or provide any personal information to us.

10. International Data Transfers

Jet's Pizza is a United States-based business, and all primary operations are conducted within the United States. Your personal information is primarily stored and processed within the United States.

However, some of our third-party service providers may be located in or operate data centers in other countries. If your personal information is transferred to, stored in, or processed in a country other than the United States, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable U.S. privacy laws.

Such safeguards may include:

• Data processing agreements with our international service providers that include appropriate data protection clauses
• Transfers only to countries or entities with adequate data protection frameworks recognized under U.S. law
• Implementation of technical and organizational security measures appropriate to the level of risk involved

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country of residence.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or partner services that are not operated or controlled by Jet's Pizza. When you click on such links, you will be directed to those third-party websites, which have their own privacy policies and data collection practices.

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party website you visit. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

Our website may also include social media features, such as "Like" or "Share" buttons for platforms such as Facebook, Instagram, and Twitter. These features may collect your IP address, which page you are visiting on our website, and may set cookies to enable these features to function properly. Your interactions with these social media features are governed by the privacy policies of the respective social media companies.

12. Marketing and Advertising

We may use your personal information to send you promotional communications about our products, services, special offers, and events. These communications may be sent via email, SMS/text message, push notification, or through targeted online advertising.

12.1 Email Marketing

If you have subscribed to our email newsletter or have made a purchase from us, you may receive marketing emails from Jet's Pizza. Each marketing email we send will include an "unsubscribe" or "opt-out" link that allows you to stop receiving marketing emails at any time. Please allow up to 10 business days for your opt-out request to be processed.

12.2 Online Behavioral Advertising

We may partner with advertising networks to display targeted advertisements to you on our website and third-party websites based on your browsing history and online behavior. These advertising networks may use cookies, web beacons, and other tracking technologies to collect information about your online activities. You may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance's opt-out tool at optout.aboutads.info.

12.3 SMS Marketing

If you have provided your mobile phone number and consented to receive SMS marketing messages, we may send you promotional text messages. You can opt out of SMS marketing at any time by replying "STOP" to any marketing text message you receive from us. Standard message and data rates may apply.

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information or believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can address your concerns directly.

13.1 Contact Us Directly

To file a privacy complaint or raise a concern, please contact our privacy team using the following details:

We will acknowledge your complaint within 5 business days and strive to resolve it within 30 days. If the matter is complex or requires additional investigation, we will keep you informed of the progress and estimated resolution timeline.

13.2 Filing a Complaint with the Federal Trade Commission (FTC)

If you are not satisfied with our response or believe we have violated applicable U.S. privacy laws, you may file a complaint with the Federal Trade Commission (FTC), which is the primary federal agency responsible for consumer privacy protection in the United States:

• FTC Website: www.ftc.gov/complaint
• FTC Consumer Response Center: 600 Pennsylvania Avenue NW, Washington, DC 20580
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)

13.3 California Residents — California Attorney General

California residents who have concerns about our compliance with the CCPA/CPRA may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General's Office: oag.ca.gov/privacy/ccpa

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. Our privacy team is available to assist you:

We are committed to responding to all privacy-related inquiries in a timely and professional manner. When contacting us about a privacy matter, please provide as much detail as possible so we can assist you effectively. This includes your name, contact information, a description of your request or concern, and any relevant account details.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at new-jetspizza.click with a revised "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website home page

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you do not agree with any changes to this Privacy Policy, please discontinue use of our website and services and contact us to request deletion of your personal information.

16. Applicable Law and Jurisdiction

This Privacy Policy is governed by the laws of the United States of America. We comply with all applicable federal privacy laws, including the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and applicable state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and other applicable state privacy regulations.

Any disputes arising under or related to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service, which is incorporated herein by reference.